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Enhancing Scalability and Efficiency for Australia’s Leading Car Share Provider

Posted on January 7, 2025 by Anuswetha Achuthan

The Client

Our client is redefining urban mobility in Australia with their innovative car-sharing service, offering individuals and businesses flexible access to vehicles without the commitment of traditional car ownership. With a focus on sustainability and convenience, they are transforming transportation standards for modern cities.

The Challenges

The client faced significant hurdles that impacted their ability to scale and deliver a seamless user experience:

  • Infrastructure Limitations: Their existing AWS setup lacked scalability and required a cost-effective, efficient solution.
  • Application Optimization: Critical applications like CRM and GPS tracking (Traccar) needed reconfiguration for improved performance.
  • Manual Processes: The absence of CI/CD pipelines delayed deployments and increased operational overhead.
  • Automation Gap: Manual infrastructure provisioning led to inconsistencies and extended setup times.
  • Customer Support Inefficiency: Limited AI capabilities hindered customer support responsiveness and scalability.

These challenges constrained their ability to deliver uninterrupted and scalable car-sharing services to their growing user base.

The Solution

Zenith Cloud Solutions partnered with the client to implement a tailored, robust solution:

  • Cloud Migration: Seamlessly migrated operations to Google Cloud Platform (GCP) with minimal downtime.
  • Application Reconfiguration: Optimized CRM and GPS tracking applications to enhance functionality and user experience.
  • Automation with CI/CD: Introduced CI/CD pipelines using Terraform to achieve 100% automation in deployments and infrastructure management.
  • Containerization: Leveraged Docker and Cloud Run to enable seamless application deployment and scalability.
  • AI Integration: Integrated Google Contact Center AI (CCAI) to enhance customer support efficiency and responsiveness.

The Results

  • Seamless Cloud Migration: Downtime reduced by over 90%, ensuring uninterrupted service during the transition.
  • Improved Application Performance: Reconfiguration enhanced CRM and GPS tracking efficiency by 40%.
  • Complete Automation: Achieved 100% automation in deployments and infrastructure provisioning, streamlining operations.
  • Enhanced Customer Support: CCAI integration reduced customer response times by 30%, improving user satisfaction.
  • Scalable Operations: The new cloud environment enabled cost-effective scalability, empowering the client to meet growing demand.

Conclusion

By transitioning to the Google Cloud Platform and leveraging advanced automation and AI tools, our client transformed their operations, reduced costs, and delivered an enhanced car-sharing experience. Zenith Cloud Solutions continues to support its journey toward innovation and sustainable urban mobility.